Frequently Asked Questions

Find help about Retirement Fund Web.

If you do not find what you looking for please contact the Web Team

Unauthorised access to your information is prevented by:

  • Issuing you with a unique user name & password.
    Provided you keep your user name and password safe, no one will be able to access your information. The system will prompt you when the password must be changed.
  • Ensuring that the latest encryption & anti-virus technology is deployed on the website. We use internationally accepted standards of encryption technology. Entrust, a public key certificate issuer, has endorsed the Retirement Fund WEB as a secure and encrypted site. The Lock icon that can be seen at the top or bottom of your browser is indicative of a secure site. Another indication is the “S” in HTTPS that you will see in front of the website address.
  • If you have logged on to the Retirement Fund Web and there is no activity in that session for a period of 30 minutes, you will be automatically logged out.
  • If the incorrect Password is entered three times consecutively, the service will be temporarily locked for access and you will have to "Contact Us" to unlock your access.

What do I do if my password expires/gets lost/is forgotten?

If you lose or forget your password, or it expires, please:

Can I change my password?

If you believe the integrity of your password has been compromised, please change it when you next log on. You can change your password as many times as you want.

Is the Retirement Fund Web available 24/7?

No, data updates and general system maintenance take place in the evenings. Please endeavor therefore to work on the Retirement Fund Web during normal office hours up to 20:00 in the evenings.

How often is Retirement Fund Web data updated?

All data is updated every evening.

How do I register as a user?

You can register as a user, by following the steps outlined under the Register menu option. If you need to register as a user on the new electronic contribution process, please Contact us.

What do I do if my web browser does not comply with the Retirement Fund Web?

Retirement Fund Web supports the following browsers:

  • Microsoft Internet Explorer 9+
  • Mozilla Firefox
  • Google Chrome

The web was designed to be used with all the latest browsers available on the market. If your web browser is not compatible, please contact your Technical Service Provider to upgrade to the relevant version

Need help? 0861 223 646

Monday – Friday 08:00 – 17:00


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Sanlam Life Insurance Limited is a Licensed Life Insurer,
Financial Services and Registered Credit Provider (NCRCP43)